FAQ

  • What is Sanduk?
    Sanduk is a digital gold savings app for users in India. It helps you buy and save 24K pure digital gold easily — start small, add often, and build real savings over time. Our goal is simple: make gold savings secure, flexible, and easy for everyone.
  • What is digital gold and is it real gold?
    Yes. Digital gold on Sanduk represents 24K pure gold that is securely stored on your behalf. When you buy gold through the app, your balance reflects actual gold holdings. You can track your savings anytime and choose to sell or redeem physical gold where available, as per app options and partner terms.
  • How do I start saving gold on Sanduk?
    Download the Sanduk app, sign up with your mobile number, and complete quick verification. Choose a savings plan or buy gold directly with a small amount. Add funds through secure payment options, and your digital gold balance updates instantly. You can invest regularly or whenever it suits you.
  • Is my gold and money safe on Sanduk?
    We take security seriously. Sanduk uses encrypted connections, secure payment gateways, and strong account protection. Your personal data is handled with care, and transactions are processed through trusted partners. We also recommend keeping yApp PIN or device lock enabled for extra account security.
  • What is the minimum amount I can invest?
    Sanduk is built for everyday savers. You can start with a small amount and grow your gold balance over time. Minimum buy limits may vary by plan or offer and are shown clearly in the app before you confirm any payment, so you always know what you are investing.
  • Can I withdraw or sell my digital gold anytime?
    In most cases, yes. You can sell your digital gold balance back through the app based on live market rates, subject to applicable charges and partner rules. Payouts are sent to your linked bank account after verification. Physical delivery or redemption options, where offered, follow separate timelines shown in the app.
  • How are refunds handled if a payment fails?
    If money is debited but gold is not credited, the amount is usually refunded automatically by your bank or payment partner within a few working days. For duplicate or failed transactions, contact our support team with your payment reference for details on timelines and eligibility.
  • How do I contact customer support?
    You can reach Sanduk support through the in-app Help section, email, or the contact options on our website. Share your registered mobile number and transaction ID for faster help. Our team assists with account access, payments, gold balance queries, refunds, and general app guidance during business hours.